quarentivo

Information We Collect

When you use quarentivo's financial insights platform, we collect several types of information to provide you with better service and relevant content.

Personal Information

Name and contact details when you create an account
Email address for newsletters and platform updates
Phone number for account verification purposes
Financial preferences and investment interests
Professional background in finance or related fields

Technical Information

We automatically collect technical data to improve your experience, including IP address, browser type, device information, and how you interact with our platform. This helps us understand which content resonates most with our Australian audience.

How We Use Your Information

Your information helps us deliver personalised financial insights and maintain a high-quality educational platform.

Purpose	Legal Basis	Data Types
Platform personalisation	Legitimate interest	Usage patterns, preferences
Educational content delivery	Contract performance	Contact details, interests
Market research	Consent	Survey responses, feedback
Legal compliance	Legal obligation	Account verification data

We also use aggregated, non-personal data to understand trends in Australian financial literacy and education needs, which helps us develop better content for everyone.

Data Sharing and Third Parties

We don't sell your personal information. However, we work with trusted partners to deliver our services effectively.

Service Providers: We share limited data with analytics providers, email marketing platforms, and technical support services. These partners are contractually bound to protect your information and can only use it for specified purposes.

When We Might Share Information

With your explicit consent for specific partnerships
To comply with Australian legal requirements or court orders
To protect our rights or investigate fraudulent activity
In connection with business transfers or mergers
For aggregate research that doesn't identify individuals

Any international data transfers comply with Australian Privacy Principles and include appropriate safeguards such as standard contractual clauses or adequacy decisions.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting us directly.

Access and Control

You can access most of your personal information through your account dashboard. For information not available there, request a copy by emailing us. We'll provide this within 30 days unless there are exceptional circumstances.

Correction and Updates

Keep your information current by updating your profile settings. If you notice errors in information we hold about you, let us know and we'll correct it promptly. This includes updating your financial interests as they evolve.

Deletion and Portability

You can delete your account at any time, which will remove your personal information from our active systems. Some information may be retained for legal compliance purposes. You can also request a copy of your data in a structured format for transfer to another service.

Marketing Communications: Unsubscribe from marketing emails using the link in any message, or adjust your preferences in your account settings. You'll still receive important account-related communications.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to safeguard your information.

Technical Safeguards

Encryption in transit and at rest using industry-standard protocols
Regular security assessments and penetration testing
Multi-factor authentication for account access
Secure data centres with physical access controls
Regular software updates and security patches

Organisational Measures

Our team receives regular privacy training, and access to personal information is limited to employees who need it for their role. We maintain incident response procedures and will notify you promptly if a data breach affects your information.

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We retain your information only as long as necessary for the purposes outlined in this policy or as required by Australian law.

Information Type	Retention Period	Reason
Account information	Until account deletion + 12 months	Service provision and legal compliance
Financial preferences	Until account deletion	Platform personalisation
Usage analytics	26 months	Service improvement and research
Marketing data	Until consent withdrawal + 6 months	Campaign effectiveness and compliance

After retention periods expire, we securely delete or anonymise your information. Some aggregated, non-personal data may be retained indefinitely for research and platform improvement purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how our platform is used.

Types of Cookies We Use

Essential cookies: Required for basic platform functionality and security
Analytics cookies: Help us understand user behaviour and improve our service
Preference cookies: Remember your settings and personalisation choices
Marketing cookies: Used to deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser or our cookie preference centre. Disabling certain cookies may limit some platform features, but essential functionality will remain available.

Children's Privacy

Our platform is designed for adults interested in financial education and insights. We don't knowingly collect personal information from children under 13, or from those under 16 without parental consent where required by law.

If we discover we've collected information from a child without appropriate consent, we'll delete it promptly. Parents or guardians concerned about their child's information should contact us immediately.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address or a prominent notice on our platform.

We encourage you to review this policy periodically. Continued use of our platform after changes become effective indicates your acceptance of the updated policy.

Major changes will be accompanied by a summary highlighting what's new and how it affects you. We'll also maintain an archive of previous versions for your reference.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you. Most issues can be resolved quickly through direct communication with our privacy team.

Internal Complaint Process

Contact our privacy officer using the details below
We'll acknowledge your complaint within 5 business days
Investigation and response typically completed within 30 days
You'll receive a written explanation of our findings and any actions taken

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Privacy Policy